Payments
CMP
Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. allows recurring and ad hoc payments to be made to clear or reduce their outstanding Balance, as well as pre-pay recurring purchases
CMP supports recurring direct debit payments including Bankers Automated Clearing Services (BACS
Bankers Automated Clearing Services. A system in the United Kingdom for making payments directly from one bank account into another.), recurring and one-off debit or credit card payments, bulk one-off payments, and refunds. Payments can also be provided from third parties such as debt recovery agencies and banks using CMP's Generic Payment Upload facility.
Payments can be made directly from AgentView
The graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data. In versions prior to CMP 8.0, this was called the CMP GUI. as well as via CMP web services through third party
Of software; a reusable component developed to be either freely distributed or sold by an entity other than the original vendor of the development platform. applications such as sales order portals, self-care applications, and Integrated Voice Recognition (IVR
Interactive Voice Response.
An automated customer management interface that accepts voice and phone tone input to allow limited self-management of an account.).
Note: Full details of recurring payments can be found in the Payments Functionality Guide.
Recurring Payments
CMP can automatically collect payments when a customer
In the context of the Cloud Monetisation Platform, an individual or organisation who has signed an agreement to take goods and services from a service provider. A customer receives a bill associated with one or more subscriptions, and can be a single end user or a large company with many subscriptions assigned to one agreement.’s bill becomes due through the following schemes:
Direct Debit
Recurring Authority Card Payments
One-off Payments
One-off payments are made by CMP users on behalf of customers calling the contact centre via AgentView. One-off payments can also be made via third party self-care applications and interactive voice response systems (IVR) using CMP web service
XML- or JSON-based information exchange systems that use the Internet for direct application-to-application interaction. These systems can include programs, objects, messages, or documents..
One-off payments can be made using an existing or new credit or debit card or via batch CMP functionality:
- New or existing one-off authority card payments - The CMP Add Payment wizard redirects credit and debit card payments through an a third party payment service to support PCI DSS
Payment Card Industry Data Security Standard. An information security standard for organizations that process card payments, the PCI DSS enforces standards for the storage, transmission and processing of cardholder data, so that businesses can process payments securely, reduce fraud, and protect cardholder data. compliance:- The one-off payment Amount is entered in CMP.
- The CMP user
A person with the capability to log in to the CMP GUI software, such as a customer service advisor or agent. is redirected to a web page hosted by the third party payment provider, where the card details are entered (for new cards) or pre-populated (for an existing card). - Payments are processed and a response is sent to CMP:
- If successful the payment is posted to the Sales Ledger and the Account Balance is updated.
- If unsuccessful the configured Workflow Event is raised triggering any Actions.
- In both scenarios an audit of the payment outcome is created in the CMP database.
Card numbers are not stored in CMP. An external system can register a card in CMP with a token that can be used in future for one-off payments using that card.
Batch Payment Upload
Service providers can have the ability to accept one-off payments via third parties outside of CMP, for example direct bank transfers.
Customer and payment details are captured in Batch Payment Upload extracts
CMP uses the customer Account Number specified to search for an Account in CMP:
- If an Account is identified, the payment is posted to Sales Ledger and the customers Account Balance is updated.
- If the Account is not identified, the payment is posted to an Unallocated Account, requiring manual investigation by the Managed Service
MDS Global can operate an instance of CMP as a billing and customer management service on behalf of a service provider. In this situation, CMP is referred to as a Managed Service..
Refunds
Refunds are raised in AgentView or by web services, with the option to refund by direct debit, credit or debit card, or manual payment (cheque).
CMP users can select the amount to be refunded which is then processed via a third party payment interface. Refunds are returned to the preferred payment method or by cheque for manual payment methods. Manual payment refunds are processed by the Recurring Payment job running in CHEQUE mode.
CMP has functionality to handle refund rejections and expired payment methods.